What devices can I use to read books from Lassmedia?
Lassmedia will work on any up-to-date, modern device. Smartphones and tablets with either Apple or Android operating systems should work perfectly, and so should your desktop computer or laptop. You should also be able to use most e-readers with built-in word browsers.
Can I use any web browser to read?
Lassmedia can be used on all major web browsers and mainstream devices. Specifically, we support modern versions of:
- Google Chrome
- Internet Explorer (IE) 8 or greater
- Mac OS
- Windows Phone
My book doesn’t work. How can I fix it?
For this type of issue, please contact our support staff with the book you are trying to read and the device you are trying to read it on. Our technical staff will review the issue, and you will be contacted as quickly as possible with an answer, usually within 24 hours.
How do I get help with other technical questions?
Let us know what issues you’re experiencing by filling out our support contact form. We’ll respond as quickly as we can, usually within 24 hours.
My book won’t open.
To open books from our library, you must have Adobe Digital Editions installed on your device. Download now.
How do I submit a technical question?
To receive answers to technical issues or questions, please fill in a support contact form. After submission, one of our Customer Service Representatives will respond within 24-48 hours.
How do I confirm that my membership has been successfully cancelled?
After cancelling your membership, a confirmation will be sent to the email address used in the creation of your account. To update this email, please contact a live representative, or submit a request through a request on our contact form. If you haven’t received confirmation, kindly follow up with a support representative and check your spam/junk mail for the confirmation message.
How can I contact a Customer Service Representative?
My membership was cancelled but I’m still getting charged.
Upon successfully cancelling your membership and receiving a cancellation email, there should not be any further charges. If you suspect an error has occurred, please immediately contact us so the matter can be resolved.
When can my membership be cancelled?
At any time, you can decide to cancel your membership. Once you have successfully canceled your membership, you will still have access to your account for the remainder of your term, but you will not receive any additional billing.
What steps do I take to cancel my account?
What is your policy regarding refunds?
- If you’ve experienced severe technical issues, fraudulent activity on your account, or erroneous billing.
- You may also be eligible if the website falls short of your expectations.
What do I look for to find charges from Lassmedia on my statement?
On your statement, charges from Lassmedia will appear as "lassmedia.com 8555491871". For further billing inquiries, please contact us.